By John Hedtke
RoboHelp is the best-selling device for constructing, developing, and conserving various on-line support platforms. From the significance of making plans your method to the production of context-sensitive support for HTML aid, WebHelp, and WebHelp firm, the authors offer a step by step educational for construction a web aid method. The booklet starts off with an evidence of putting in and configuring RoboHelp and offers an summary for making a documentation plan. extra themes comprise utilizing RoboHelp firm, handling a web aid venture, simplifying the navigation for clients through supplying a desk of contents and index, and tracking the effectiveness of your support procedure with the reporting utilities. The spouse CD encompasses a 15-day review model of RoboHelp workplace 2002, besides a 7-day review model of RoboDemo.
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These forms of online help include Windows CE help, Netscape NetHelp, and Netscape NetHelp2. If you need to develop help in any of these formats, you may want to obtain a copy of RoboHelp Office 2000 or RoboHelp Office 9. Planning Your Online Help System One of the real pleasures of creating online help is playing with the RoboHelp software and seeing topics appear on the screen. Your end result will almost certainly be better if you allow some time to plan the outcome. It’s important to map out the goals and methods for the project.
As a result, you’re likely to want to create at least one new web site, which you or the server administrator can set up using the Internet Service Manager included with IIS. ” You can use the Internet Service Manager to set the IP address and the host header name for the web sites. If you’re using the machine for internal testing, the host header name you assign can be any internal domain name, but once a system is in production, you’ll need to use a registered domain name. ) Be sure to update the server’s HOSTS file as well as the HOSTS files for all machines connecting to the server.
Identify if there’s a relationship between the online help and an application. Will it provide general help or will there be context-sensitive help and, if so, to what level of detail (screen, field, option)? n What is the scope of the online help? Identify the project’s scope: what the online help will cover, in what detail, and (equally important) what it won’t cover. As an example, the statement of project scope for online help that documents an online stock trading and financial system might look something like this: “The online help starts by presenting the philosophy and background of the system, how it came about, and what its goals are.